I don’t know if any of you have gotten a new TV and found it in Retail Mode, but I did. And the ticket number they give to take care of this issue is worthless as all that does is direct you back to the menu/settings/retail mode screens which never go away. Well, after getting into Retail Mode I thought to myself “I bet I can find a way out of here”. And luckily, I was right.

How to get samsung tv out of retail mode?

First you have to figure out how to get into the menu/settings screens that are keeping you in Retail Mode. To do this, press these buttons on your remote in order:


…during the Samsung Logo. This will get you into the menu/settings screens. Note: If you’ve gotten this far and your TV is still in Retail Mode, it’s probably because your audio settings are set to External Speaker for Audio Out. If so, change it to Internal Speaker (under Settings/Sound).

After getting into the menus, just toggle around until you find “Retail Mode” and click to turn it off. That’s all there is to it. Now you can enjoy your new TV.

How to set up your Samsung TV the right way

If you want to set up your TV the right way so that it makes the most of what it has to offer, then just follow this video. You can thank us later 🙂 The Samsung retail mode is activated on some TVs via the remote, you press certain keys in order to activate it. Then you have to also activate it on the TV through one of its menu options, which can be accessed by pressing “menu” on the remote while the logo appears.

How to connect your Samsung TV to the internet

If you’re looking to connect your TV to the internet and want to watch Netflix, YouTube or any other video streaming site, then we recommend investing in a Roku 3. The Roku 3 is by far the easiest way to connect your TV to the internet as it uses an HDTV antenna (included) instead of requiring some kind of cable like the Chromecast does. It’s cheaper than a Chromecast and has more channels (400+) available on it than any other streaming device currently on the market.

The Roku 3 is also easy to use and navigate and it doesn’t lag like some devices do when playing videos. The controller for it is pretty intuitive and all of our staff members who have one of these love it and highly recommend purchasing this device if you want to get on the streaming bandwagon.

How to add your favorite channels and streaming services to Roku 3

If you want to add streaming services like Netflix, Amazon Instant Video or YouTube, then you need to visit the channel store for them on your Roku. You can get there by clicking “Home” > “Streaming Channels” (on the far right) > “Store”. After doing that, click on any of the services you want to add and then select “Add Channel”. After the channel is installed, you will get a notice on your screen telling you that it’s ready to use. To access the channel, click “Home” > “Streaming Channels” (in the middle) > “My Channels” > your brand new channel.


The whole Samsung Retail Mode thing is an annoyance, but at least it’s not too hard to figure out and get yourself back to standard TV operating mode. Retail Mode may be useful for some, but it’s not necessary if you don’t use it. If you bought your TV at Best Buy and they activate Retail Mode on your TV when they set it up in the store, or if you buy a new Samsung TV or any other Smart TV at BestBuy, then this article is for you.


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